Returns in 3 simple steps
You can return a saree within 3 days of delivery. A ₹150 return charge is deducted from your refund to cover the reverse pickup.
1. Request the return
Open My account → Orders, choose the order and tap Request return. Pick the saree and the reason. Or message us on WhatsApp (+91 96628 60602) or email zerainesarees@gmail.com with your order number.
2. We schedule the pickup
We check your request within 1 working day. Once it is approved, we book a reverse pickup with our courier partner and send you the pickup date on WhatsApp and email. Keep the saree packed with the blouse piece and tags, in its original packing.
3. Refund
When the saree reaches us and passes a quality check, we refund the amount you paid minus ₹150 to your original payment method within 5–7 working days.
Damaged or wrong saree?
Tell us within 3 days of delivery with your unboxing video. We replace it or refund you in full, with no return charge.
If your pincode is not serviceable for pickup, we will tell you how to send the saree back. Returns are not available for orders shipped outside India, except for damaged or wrong items. Full details are in our refund policy.