Refund policy

Returns

You can return a saree within 3 days of delivery.

• The saree must be unused and unwashed, with the blouse piece and tags attached, in its original packing.
• Please record an unboxing video when you open the parcel. We need it for any claim of a damaged, wrong or missing item.
• To start a return, go to My account → your order → Request return within 3 days of delivery. You can also message us on WhatsApp at +91 96628 60602 or email zerainesarees@gmail.com with your order number and the reason.
• Once we accept your request, our courier partner picks the saree up from your address. You get the pickup date by SMS or WhatsApp. Please keep it packed and ready.
• A return charge of ₹150 is deducted from your refund. It covers the reverse pickup.
• If your pincode is not serviceable for reverse pickup, we will tell you how to send the saree back.

Refunds

• Once the saree reaches us and passes a quality check, we refund the amount you paid minus the ₹150 return charge within 5–7 working days.
• Refunds go back to your original payment method.

Damaged or wrong item

Tell us within 3 days of delivery with your unboxing video and we will replace it or refund you in full. No return charge applies.

Orders shipped outside India

• We don't take change-of-mind returns on international orders, because return shipping and customs cost more than most sarees.
• If your saree arrives damaged, or is the wrong design or colour, tell us within 3 days of delivery with your unboxing video. We will send a replacement or refund you in full.
• Import duties and taxes charged by your country are not refundable by us.

Bundle offers

If you return one saree from an "Any 2" or "Any 3" offer, the refund is the bundle price minus the regular price of the sarees you keep, minus the ₹150 return charge.